What is the importance of sending statuses and what do they mean?

During the Add a Case step, all transactions/orders automatically receive the status of Placed (8). That being said, this is a temporary status which should be updated to reflect the transaction/order outcome. 

This is a critical step in assessing Fraud accuracy and it ultimately feeds our machine learning model to eliminate your Fraud. The Statuses you forward will become a collection of Statuses on the Digital Verification Case, so our system can see the decisions you’ve made throughout the process.

Merchants can face a number of scenarios, and each transaction outcome may not be as simple as Yes/No, therefore we require that a Status is forwarded to Digital Verification, indicating what the final outcome was.

Below is a detailed chart outlining what the different statuses mean and what impact they have to customer history:

Status Type

Reason

Description

Impact on Customer History

0

Completed

Order Completed

Impact on Good transaction History

1

RejectedFraud

Order Rejected due to Fraud

Impact on bad transaction History

2

RejectedAuthFailure

Order Rejected due to Card Authentication Failure

Impact on Suspicious transaction History

3

RejectedSuspicious

Order Rejected due to suspected Fraud

Impact on Suspicious transaction History

4

Cancelled

Order Cancelled

No Impact

5

ChargebackFraud

Return of funds to customer due to Fraud

Impact on Bad transaction History

6

ChargebackOther

Return of funds to customer for other reasons

Impact on Suspicious transaction History

7

Refunded

Customer refunded

Impact on Suspicious transaction History

8

Placed

This status is applied by default to all transactions prior to be updated by the merchant.

No impact

9

OnHoldReview

Order is under review, no decision made yet.

No impact

12

ReportedFraud

If the Transaction is deemed fraudulent after the Transaction was fulfilled, then the Transaction Status should be set to ReportedFraud.

Impact on bad transaction History

Attached is also a flow diagram showing how to use the correct Statuses: 

If you have any more questions about Statuses, please contact the Fraud Team here who will be happy to answer any queries.

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