During the Add a Case step, all transactions/orders automatically receive the status of Placed (8). That being said, this is a temporary status which should be updated to reflect the transaction/order outcome.
This is a critical step in assessing Fraud accuracy and it ultimately feeds our machine learning model to eliminate your Fraud. The Statuses you forward will become a collection of Statuses on the Digital Verification Case, so our system can see the decisions you’ve made throughout the process.
Merchants can face a number of scenarios, and each transaction outcome may not be as simple as Yes/No, therefore we require that a Status is forwarded to Digital Verification, indicating what the final outcome was.
Below is a detailed chart outlining what the different statuses mean and what impact they have to customer history:
|
Status Type |
Reason |
Description |
Impact on Customer History |
|
0 |
Completed |
Order Completed |
Impact on Good transaction History |
|
1 |
RejectedFraud |
Order Rejected due to Fraud |
Impact on bad transaction History |
|
2 |
RejectedAuthFailure |
Order Rejected due to Card Authentication Failure |
Impact on Suspicious transaction History |
|
3 |
RejectedSuspicious |
Order Rejected due to suspected Fraud |
Impact on Suspicious transaction History |
|
4 |
Cancelled |
Order Cancelled |
No Impact |
|
5 |
ChargebackFraud |
Return of funds to customer due to Fraud |
Impact on Bad transaction History |
|
6 |
ChargebackOther |
Return of funds to customer for other reasons |
Impact on Suspicious transaction History |
|
7 |
Refunded |
Customer refunded |
Impact on Suspicious transaction History |
|
8 |
Placed |
This status is applied by default to all transactions prior to be updated by the merchant. |
No impact |
|
9 |
OnHoldReview |
Order is under review, no decision made yet. |
No impact |
|
12 |
ReportedFraud |
If the Transaction is deemed fraudulent after the Transaction was fulfilled, then the Transaction Status should be set to ReportedFraud. |
Impact on bad transaction History |
Attached is also a flow diagram showing how to use the correct Statuses:
If you have any more questions about Statuses, please contact the Fraud Team here who will be happy to answer any queries.
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