What’s a Trustev Case?

A Trustev Case is a term used by Trustev to refer to all the unique data inputs gathered on each ‘transaction’ prior to making a Trustev Decision. A Trustev Case is made up of transaction information, customer information, payment information, and status information.

  • The Transaction Information includes the total transnsaction value,currency, delivery & billing details, item information such as the names of the items purchased, quantity and value.
  • The Customer Information includes details like First and Last name of the customer, their address details, phone number, date of birth, and email address entered. Should you have a Social Sign-in option available, then there is a Social Accounts section here, where you can enter the short & long term access tokens and expiry dates associated in communicating with the relevant Social Network.
  • The Payment Information includes forwarding the payment type (none, credit card, debit card,direct debit, PayPal, Bitcoin), and the BIN of the relevant card should it be available. The BIN (Bank Identification Number) is just the first 6 digits of the credit or debit card used for payment.
  • The Status Information includes the order status and comment section. Trustev requires that a Status is attached to a Trustev Case so that we can learn from the decision that you make on a Trustev Case. Initially when creating the Trustev Case you may assign a status of 'Placed' (8), then, once you have received a Trustev Decision, you will have to update this Status to reflect your decision on the Trustev Case. Please see Why send statuses? for further information.

Along with all the above mentioned data fields that can be included when creating a Trustev Case, a Trustev Case will also include all data gathered on a customer through our Trustev.js and consider this full data set when making a Trustev Decision.

Once a Trustev Case has been added then a Merchant may request a Trustev Decision. Our system is designed to allow a Merchant to add some transaction information or all known transaction information and get a Trustev Decision on this. Therefore, a Merchant may add a Trustev Case and get a Trustev Decision before payment gateways are accessed or after, Merchants may use Trustev on first time customer registrations, or it can be used once ‘Check-Out’ is selected. The Trustev Decision is flexible enough to allow for a fraud assessment on any available data at any point within your site. Please note, Trustev charges per transaction. Every time a Trustev Decision is made, our system will consider this a complete transaction.

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